Terms & Conditions and Privacy Policy


Last Updated: March 4, 2026
Company Name: Pipe Dreams Plumbing Service of Northwest Florida LLC
Website: https://www.pipedreamsofnwfl.com/


1. Program Description and Acceptance of Terms

Pipe Dreams Plumbing Service of Northwest Florida LLC (“Company,” “we,” “our,” or “us”) operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

  • Service-related alerts and reminders
  • Customer support and scheduling updates
  • Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms
  • Where permitted, limited informational or promotional messages related to our services

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and this Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll in any Program or use the Website.

Program Name: Pipe Dreams Plumbing Service of Northwest Florida LLC Customer Communications

Program Description: One-time and recurring communications by SMS, MMS, phone, and email related to service scheduling and support, post-project surveys (including NPS), feedback collection, invitations to leave public reviews, and other service-related communications, and where permitted, limited promotional messages.

2. Message Frequency and Charges

Message and data rates may apply.
Message frequency may vary based on your interactions with us and which Programs you join (for example, number of projects, survey requests, or inbound inquiries).
Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

3. Opt-In and Opt-Out

You may opt in to receive messages from us by submitting a form on our Website that includes consent language, requesting updates, providing your information during a service interaction, or otherwise agreeing to receive communications.

To stop receiving text messages, reply STOP to any message we send you. After you send STOP, we may send you a one-time confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive messages from that Program.

For help, reply HELP to any message or contact us using the information below.

You may also contact us directly to request that we stop sending messages via SMS, email, or phone.

4. Carrier Disclosures

Carriers are not liable for delayed or undelivered messages. Message delivery may be affected by your carrier’s coverage and network conditions.

5. Post-Project Survey and Review Requests

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

  • Request that you complete a satisfaction survey
  • Collect a Net Promoter Score (NPS) or other rating
  • Gather qualitative feedback about the work performed
  • Invite you to leave a review on public platforms

Participation in surveys or review requests is voluntary and does not affect your ability to receive services.

6. Customer Support and Contact Information

If you have questions about these Terms or any communication Program, please contact us:

Pipe Dreams Plumbing Service of Northwest Florida LLC
Website: https://www.pipedreamsofnwfl.com/
Email: pipedreamsofnwfl@gmail.com
Phone: (850) 851-9539

You may also reply HELP to any text message for assistance.

7. Privacy Policy

7.1 Scope

This Privacy Policy explains how Pipe Dreams Plumbing Service of Northwest Florida LLC collects, uses, discloses, and safeguards information when you visit our Website or participate in any communication Program, including post-project surveys, feedback, and review requests.

The Website and Programs are intended for users located in the United States. By using the Website or participating in any Program, you agree to this Privacy Policy.

7.2 Information We Collect

We collect information in the following ways:

Information You Provide

When you request service, request an estimate, schedule an appointment, contact us, or participate in a Program, we may collect:

  • Name
  • Email address
  • Phone number
  • Mailing or service address
  • Service and project details
  • Messages or communications you send us
  • Survey responses, NPS scores, ratings, and feedback

You are not required to provide personal information to browse the Website, but certain services require it.

Information Collected Automatically

When you visit the Website, we may automatically collect:

  • IP address
  • General location information
  • Device and browser type
  • Pages visited and links clicked
  • Time spent on pages
  • Diagnostic and usage data

This information helps us operate, improve, and secure the Website.

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

  • Understand Website traffic
  • Measure marketing performance
  • Improve user experience
  • Support advertising and analytics

You may control cookies through your browser settings.

7.3 How We Use Information

We may use information to:

  • Provide and manage plumbing services
  • Respond to inquiries and schedule appointments
  • Send confirmations, reminders, and service updates
  • Administer surveys and collect feedback
  • Invite customers to leave public reviews
  • Improve Website performance and user experience
  • Measure marketing effectiveness
  • Prevent fraud and maintain security
  • Comply with legal obligations

We do not sell personal information.

7.4 Text Messaging Privacy

If you opt in to receive SMS/MMS messages, we may send communications related to:

  • Service updates
  • Appointment reminders
  • Surveys and feedback requests
  • Review invitations
  • Limited service-related promotions

Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For help, reply HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share your mobile phone number, text message consent data, or opt-out status with third parties for their own marketing purposes. We may share this information only with service providers that help us deliver messages or as required by law.

7.5 Sharing of Information

We may share information with trusted service providers that help us operate our Website and communication Programs, such as hosting providers, messaging platforms, analytics providers, and customer communication tools.

We do not authorize service providers to use your personal information for their own marketing.

We may also disclose information:

  • To comply with legal obligations
  • To protect rights and safety
  • In connection with a business transfer such as a merger or sale

We do not sell personal information.

7.6 Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission is completely secure.

7.7 Children’s Privacy

Our Website and Programs are not directed to individuals under 18. We do not knowingly collect personal information from children.

7.8 Data Retention

We retain information as long as reasonably necessary to provide services, administer Programs, maintain records, and comply with legal obligations.

7.9 Changes to This Policy

We may update these Terms and this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date. Continued use of the Website constitutes acceptance of the updated Terms.

7.10 Privacy Rights (U.S. Residents)

Depending on your state of residence, you may have rights to:

  • Request access to your personal information
  • Request correction
  • Request deletion
  • Opt out of certain cookie-based advertising

To exercise your rights, contact:

Pipe Dreams Plumbing Service of Northwest Florida LLC
Email: pipedreamsofnwfl@gmail.com
Phone: (850) 851-9539
Website: https://www.pipedreamsofnwfl.com/